Frequently Asked Questions

At Williams and Evans, we have always put the customer first. Just because we are online does not mean that we are not available in person, just pick up the phone and call us on (01656) 650272 or email enquiries@williamsandevans.co.uk and we will be happy to answer your query, no matter how small it may seem, we are here to help and we are here to stay.

Some of the more frequently asked questions are answered below:

What is your address?

 2, Queen Street

Bridgend

Co. Borough of Bridgend

CF31 1HX

How do I order products on your website?
Simply use the menus to shop by either category, or brand.

Click on the category/brand links to display thumbnail images of all our available products.

Click on the product that takes your fancy, which will show a larger image of the product, along with size/colour choices (if applicable).

Choose your style/colours and quantity and click the 'Add to cart’ button.

How secure is this website?
We believe that security is of the utmost importance to our customers, which is why we have what we believe are the most secure systems on the market.
We use the latest encryption technology, SSL or Secure Socket Layer, which protects your payment details and all your personal information. We're also registered with godaddy, a leading Internet Security Company. To verify the site security, click on the padlock at the bottom of the page in the checkout process or click on the godaddy logo on the home page. We have gone to a lot of trouble to purchase and encrypt the website so your purchase and online experience is the safest possible.

We hope you will trust us enough to purchase with us, we have been trading over 100 years and we are not about to compromise that trust!

Do prices include VAT?
Yes, all of our prices are shown inclusive of VAT.

Do refunds include returned postage costs?
No, we are sorry but any refunds made will not include postage costs.

Do you deliver to an alternative address?
Yes, on point of checkout you will have the option to enter an alternative address for delivery, however Paypal will only offer protection to you if the goods are sent to the address that you register with them.

Do I have to join the site?

We believe in giving you the option. If you wish to give us your details so it is easier for you to shop regularly, go ahead. If you prefer to shop as a guest, that’s also fine by us

What is your refund policy?

If you have made a mistake or change your mind, we are happy to refund your purchase. We do not, however refund the cost of postage and packaging

Do I need a Paypal account to shop with you?

No, we use Paypal to process credit card transactions as they are one of the top payment processing businesses in the world. You do not, however need to have a Paypal account to trade (although if you shop online a lot, it will be easier for you if you do)